Can I use nameserver other than ns1.tsukaeru.net and ns2.tsukaeru.net ?
Yes, you can. But you will have to make sure that the nameserver you use is registered and functionable as nameserver.
I've got errors trying to change nameserver, why does it happen?
It seems your nameserver is not registered in our system. Try to re-register your nameserver.
I can lookup a domain and shows that it is purchaseable but when I tried to register it in your system I got errors saying I can not double register the domain. What is wrong ?
It seems that one of our users has this domain registered in his account but he didn't complete the steps.
I bought the wrong or mis-spelled domains. Can I have my money back and cancel it?
We do not have money back and cancellation policy in domain purchasing.
What do you call for domain parts ?
If you have www.yourname.com , the "www"is "third level domain"and respectively we call
"yourname" and ".com" as the "second level domain"and the "top level domain"
I just registered a domain here. How can I use it in my website?
Login to your Control Panel and add DNS record for your domains as needed. Please consult our staff before changing DNS record.
I have set domain/url redirecting service but it seems not working at all, what is wrong with my setting ?
If you have set it from your Control Panel, do not forget to click Modify to make site-wide changes. Please remember that you will need 2 hours before the new setting gets applied.
How long does it take from domain registration to become fully usable?
It will take 12〜24 hours. Our Registry is updated every 12 hour
My domain shows advertisement page I do not recognized before. What is wrong？
It seems that your domain is expired. Please renew your domain.
What is the difference between Power Domain Frame and Power Domain Transfer ?
Both of them will provide you redirecting service. You will need to set the URL redirection destination.
Power Domain will redirect user to new site and the real URL will be displayed in browser. Power Domain Frame will redirect the users with a frame so the URL displayed is remain the same. Both plans will be difference from normal domain registration and you can not use FTP to host sites.
What kind of domain can I purchase from TsukaeruNet ?
Can I use japanese domains written in hiragana, katakana, or kanji and have it managed through CP?
Yes, you can buy it from our store and manage it together your other subscriptions. Please remember that IE can not display japanese domains correctly, so it will be translated into ascii.
Do you expose WHOIS info to outside?
By default we expose WHOIS info to outside. If in anycase you need to hide your information, please ask for optional service called ID Protect when you register your domains.
Can I transfer domain from other place and create a server subscription at the same time?
Change the nameserver to point our nameserver: ns1.tsukaeru.net and ns2.tsukaeru.net and execute the domain transfer process. The domain transfer process takes about 2 days〜2 weeks to finish and become usable in the new server.
If you do not wish to transfer the domain into our Control Panel, just change the nameserver into ours and register your domain from PLESK. In this case, you can manage your domains in other place and use it in our service.
