To ensure your privacy, please use our trouble ticket system for all support issues. Our support staff will quickly find the root of your problems and fix it or suggest a solution tailored only for you.

Our trouble ticket is a one complete solution for all your problems. You can use it for:

• Managing old tickets
  
• View progress about problems in your server.
• Easy management from your email or web interface.
• Asking for problems investigations, service installation, and bills management.

Go to https://manage.tsukaeru.net/cp and fill in your login info.

Choose Help Section located in upper right corner.

In Help Section choose Trouble Ticket

In Trouble Ticket section, choose Support English and choose Submit New Ticket.

• Your old and closed ticket can be viewed in this section. You can use it as reference.

• Priority:
  Choose priority level.
• Subject:
  Fill it with comprehensive title.
• Body：
  Write your subscription ID, problems, errors, log and any data available.
• Upload File(s)：
  Upload files if needed.
• Service ID:
  Fill it with your service ID.
  

Click Submit and update the page to view it.

You will receive replies in emails and in your control panel.

Go to https://manage.tsukaeru.net/cp and fill in your login info.

Choose Help Section located in upper right corner.

In Help Section choose Trouble Ticket

Choose "View Tickets" to manage your tickets.

Please reply the trouble ticket from your email client or the web interface. Inactive tickets will be closed and you can reopen in later.

In the Trouble Ticket screen, choose the ticket ID and click Post Reply.

Click Post Reply to reopen closed ticket.