- Premium Support option cannot be removed once added to service.
We are unable to support all technical issues for free as you have complete root access to your server. For those that need extra support, you can add premium support to your contract for additional help with solving issues.
Issues that are not included in your support plan are charged at ¥3000 per 30 minutes with a 1 hour minimum charge.
Item
Standard
Premium
Physical Server
Reboot
Hardware Support
Hardware Replacement
Network Connection
Investigation
Control Panel (Plesk etc)
Installation
Investigation
Fee
Configuration (Email setup etc)
Fee
Re-Installation
Fee
Configuration
Fee
Fee
Upgrade
*1
Fee
Fee
Apache(Web Server)
Installation
Investigation
Fee
Re-Installation
Fee
Configuration
Fee
Fee
Upgrade
*1
Fee
Fee
DNS (Our DNS only)
Installation
Investigation
Fee
Re-Installation
Fee
Configuration
Fee
Fee
Upgrade *1
Fee
Fee
Email Server
Installation
Investigation
Fee
Re-Installation
Fee
Configuration
Fee
Fee
Upgrade
*1
Fee
Fee
FTP Server
Installation
Investigation
Fee
Re-Installation
Fee
Configuration
Fee
Fee
Upgrade
*1
Fee
Fee
SSH Server
Installation
Investigation
Fee
Re-Installation
Fee
Configuration
Fee
Fee
Upgrade
*1
Fee
Fee
CGI/PHP/Other Scripts
Installation
Fee
Fee
Investigation
Fee
Fee
Configuration
Fee
Fee
SSL証明
Installation
Fee
Investigation
Fee
- Install templates provided in the VPS and Dedicated Server control panel can be installed free of charge at your convenience. These templates may not install depending on your environment.
Standard 
Premium 
Physical Server
Reboot
Hardware Support
Hardware Replacement
Installation 
