* Premium support cannot be removed from a registration once added until the services is cancelled.

Our Technical Support Department is proud to provide excellent technical support. However, they cannot provide free technical support for every problem you may encounter or create when managing your dedicated server. Below is our support matrix for determining what support services are included with each level of support. Our standard support fee is ¥3000 per 30 mintues (Minimum 1 hour)

IMPORTANT NOTE: Standard (Self Managed) support is designed for clients who are self-sufficient in managing a dedicated server. Clients with basic support requiring additonal assistance from our support team for any issue unrelated to a reboot, a networking problem or a hardware failure will be charged on a per instance basis.