To ensure your privacy, please use our trouble ticket system for all support issues. Login to your Control Panel > Help > Support > Issue Trouble Ticket and we will respond will respond with a few hours in business hours.
*Please confirm that the problem is in our support field. We currently do not provide free support for web design, script installation and setting, and server maintenance. We believe that settings inside your VPS and Dedicated Server is in your range, so support for this matter will be charged per hour. Use our complete user forum instead.
Our forum's the most active forum so you can share script installation, setting and maintenance problem and get answer from our users or staff quickly.
Use this manual to know and get used to our control panel.
Our Support Center is dedicated to providing customers with the best working environment and server management possible. We maintain our hardware and networks to keep your server online. However, we do not provide administration of your server as you have complete root access. For those customers that require additional support, we provide various support packages, and paid incident support.
Security updates are made available to VPS and DDS users via our control panel. Please be warned that security updates may change the default settings of your server and make your software unusable. Always ensure you take a backup before upgrading, and contact our staff if you have any concerns.
Scripts installation, settings and applications maintenance is beyond our free support. Please use our user forum or consider to upgrade to premium support.
