Emergency Phone Support 050-3533-8238
Always available 24/7
As part of our goal to provide customer the best working environment, we provide Emergency Phone Support that available 24/7. Network and Hardware problems will be fixed by our staff as soon as you put the phone down. （※Customer using our Free Service and Free Ads Plan please send email to support@tsukaeru.net） .Please issue trouble ticket first to ensure the problems.
This support line provides support to:
・Shared server
・Business Pro server
・VPS server
・Dedicated server
◇Working Hours （10-18.00）
Follow the voice-guidance, choose 「Already a Customer」→「Emergency Phone Support」
and our staff will be in charge within minutes.
◇Outside Working Hours
Follow the voice-guidance, and enter information below
・Customer's ID
・Subscription ID
Customer can
view their ID by logging into https://manage.tsukaeru.net/cp/
Select "My Account"to view your Customer ID. Select "My Account" → "Subscriptions" to view Subscription ID .
※Please make sure the server is down before making any calls. Customer can check network condition by issueing ping, traceroute command in terminal.
※The solution how to fix troubled server will be given ny the next working day. ※Other info.
