Tsukaeru.net will be on 10 consecutive holidays on the dates below.
Our sincere apologies for any inconvenience caused.
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■Holiday period：Apr. 27th (Sat) - May. 6th (Mon)
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Our services will be affected as follows over this period.
We appreciate your understanding in this matter.
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Customer Support and Inquiries
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During the holidays, support will only be provided via support e-mails.
Please, be advised that we will not be able to respond to inquiries by telephone, and will not apply bank deposits to accounts during this period.
Also, the payment will be applied on May 7th (Tue), so we recommend that you make payment before our holidays.
In case of your domain subscription will have already expired, we will need to manually reactivate the domain in registrant after receiving payment by credit card or PayPal.
This will be done after May 7th.
Please see the PDF file below for details on the schedule for support.
Tsukaeru.net Holidays Support Calendar:
Click here
If you have any questions, feel free to contact us using the following way
https://support.tsukaeru.ne.jp/index.php?/Tickets/Submit
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Payments during the holidays
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■□ Customers Using Bank Transfer Payments □■
Payments via bank transfer will NOT be confirmed or applied to accounts during the holiday period.
We also expect a large number of transactions to occur on May 7th (Tue) after the holidays, and this may result in confirmation of payment being delayed.
■□ Customers Using Online Payment □■
Online Payment (Credit card / Paypal) will be accepted 24 hours a day throughout the holidays.
Please understand, in order to prevent unauthorized use of credit card, we may request the submission of identification, and this may result in delay of applying payment.
*Check the expiration date of your subscriptions and be sure there is enough time to complete payment before that date.
*Since there is no period of grace for domain renewal, you will no longer be able to access the domain once the renewal deadline has passed if your payment is late.
Please mind especially about the expiration date of the domain.
