Dear valued customers,
Thank you for your continued support.
It is with regret that Tsukaeru.net has decided to discontinue the Jelastic on July 31st, 2022.
Please be guided accordingly in the following details;
■ Subject Services
Jelactic
■ Service End Date
July 31st, 2022
Server will be stopped completely after July 31st, 2022.
In addition, customer will not be able to access all of data that is stored in the server as well.
We would like you to ask to download all data before July 31st, 2022.
■ Substitute services offer
We provide "Cloud VPS Linux" and "Virtual Data Center".
Please refer to the following HP for more information.
◆ Cloud VPS Linux
https://www.tsukaeru.net/en/cloud-vps
◆ Virtual Data Center
https://www.tsukaeru.net/en/cloud-server
■ Refund
Based on our terms of use, we will refund the target service or transfer it to the account balance.
Refund target: Please check the terms of use. https://www.tsukaeru.net/terms-of-use#14
Refund method: Please select from account balance or bank transfer.
Refund support: A refund application is required.
How to apply: Please write that you would like a refund and send it to support-en@tsukaeru.net.
Please note that refunds are valid until 3 months have passed from the end date of the service, and refunds cannot be requested after that.
This balance can be used for the renewal fee for new servers, etc.
Please consider to use our new servers.
Please contact us for further information.
■ For inquiries about this matter
Email: support-en@tsukaeru.net
